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Brand Ambassador and Freelance Manager

About Skyword:

Skyword moves brands – and their content – forward. By embracing a sustainable, scalable approach to original storytelling, Skyword liberates brands from ineffective marketing practices and inspires them to create deeper connections with their customers. With a powerful combination of enterprise-class technology, authentic voices, and professional services, Skyword propels clients’ content marketing programs to new levels of excellence. Skyword is a privately held company headquartered in Boston, MA, with offices in Washington DC, and Pittsburgh, PA.

Job Description

Leveraging the Skyword platform, available community outreach tools, and own initiative, the Freelance manager, or as we call it internally, the Associate Community Manager identifies potential contributors* for new and existing clients, and proactively nurtures and develops Skyword’s contributor pool to foster growth, engagement, and brand advocacy. The Associate Community Manager is also responsible for supporting the development of creative materials for community growth, including newsletters, email outreach, social posts, graphics, and more. A positive customer support mentality is key as this role is one of the primary sources of information and assistance for the creative community. 

* Skyword defines contributors as bloggers, journalists, professional authors, subject matter experts, photographers, videographers, graphic designers, and others yet to be defined who can contribute creatively to a client’s content marketing strategy

The ideal candidate is more than just a creative recruiter. Our Community Managers are brand stewards, serving as the public face and primary point of contact for the majority of the writers and creatives in our talent pool. They manage social media accounts, write regular community newsletters, respond to support requests, and collect feedback from our community so that Skyword can continuously improve. We are a small, agile team within a fast-growing company. We’re looking for someone who’s going to approach their work with passion, question the status quo, and help us continue to grow globally. If you’ve worked in global creator outreach, creative recruitment, or the management of bloggers, journalists, professional authors, subject matter experts, photographers, videographers, graphic designers, and other creative communities, this position is for you. The qualified applicant is an energetic self-starter and creative problem solver who isn’t afraid to push boundaries and think outside the box. 

Primary Duties and Responsibilities

  1. Research, identify and vet existing contributors (in-platform) to match to new and existing clients’ needs

  2. Research, identify and vet off-platform contributors to match to new and existing clients’ needs

  3. Research verticals and new and existing client industries to ensure a thorough understanding of their contributor needs

  4. Build and manage lists of potential contributors to share with relevant teams for approval before outreach

  5. Undertake professional communication and outreach to potential contributors (in- and off-platform) to gauge interest in an opportunity, share details and ultimately invite to participate

  6. Transition approved and accepted contributors to an Editorial Manager for onboarding and training

  7. Vet new contributors who independently apply to the Skyword platform for quality of content, suitability to Skyword, and professionalism. 

  8. Manage and update recruitment tracking documents

  9. Communicate to supervisor/manager client recruitment status, as well as successes and challenges 

  10. Network with contributors through social media, forums, and in-person events

  11. Continue to develop Skyword’s diverse global network of influential contributors, particularly in verticals and languages Skyword is building

  12. Educate contributors about the benefits of Skyword’s publishing platform and array of opportunities

  13. Keep potential contributors that are not actively working with Skyword clients engaged so that they can be activated quickly when a good client fit arises

  14. Respond to contributor enquiries about becoming a Skyword contributor, creating a profile, and engaging with clients

 

Qualifications

  1. Graduation from an accredited college or university at the bachelor’s level with major coursework in communications, marketing, journalism, public relations, English, recruitment, community management, or a related field

  2. Two to three years of experience in a similar or relevant role

  3. Experience working with global partners. Foreign language speaking and writing at a professional working level is a plus. 

  4. Exceptional written and oral communication skills

  5. Knowledge of outreach and community management best practices

  6. Strong organizational and time management skills

  7. Experience using or leveraging social media in a professional setting

  8. Experience making and nurturing relationships within creative communities

  9. Experience working in a creative production environment (video, design, photography) and with creative tools (InDesign, Photoshop, etc.) is a plus. 

 

Tools Used

  1. The Skyword Platform

  2. Google Drive and Google apps

  3. Traackr and other influencer marketing platforms (Basic proficiency)

  4. LinkedIn, Twitter and other social platforms (Intermediate proficiency)

  5. PR tools (Basic proficiency)

  6. Traditional communication tools including email and phone (Advanced proficiency)

  7. Common Apple Mac software, including Microsoft Office (Intermediate proficiency)

 

Other Qualities We Look For:

  • A ferocious appetite for great storytelling and creativity

  • An ability to recognize and assess high-quality content

  • A team player who can also act autonomously and motivate herself/himself and others

  • An ability to think strategically and identify and resolve problems

  • Common sense, integrity, confidence, positivity, and a can-do attitude!

  • An active social media presence on platforms such as Twitter and LinkedIn

  • A curiosity to explore new avenues for community engagement and growth. 

 

Compensation and Benefits:

Competitive salary; medical; dental, life, and disability insurance plans; three weeks paid vacation; 11 paid holidays, and an open, friendly working environment.

Skyword is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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