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Associate System's Administrator

About Skyword:

Skyword moves brands – and their content – forward. By embracing a sustainable, scalable approach to original storytelling, Skyword liberates brands from ineffective marketing practices and inspires them to create deeper connections with their customers. With a powerful combination of enterprise-class technology, authentic voices, and professional services, Skyword propels clients’ content marketing programs to new levels of excellence. Skyword is a privately held company headquartered in Boston, MA, with offices in Washington DC, and Pittsburgh, PA.

This position will be responsible for maintaining the salesforce and other business applications. Will require both technical level experience and ability to interface with all levels of users. This position will also require user support as needed.

 

Primary Duties and Responsibilities

  • Serve as primary system administrator for Skyword’s CRM (Salesforce) and other business impacting systems such as Mavenlink. Work with Business Operations Director and stakeholders to prioritize bugs, enhancements and builds within the system

  • Develop system reports and dashboards to track team's critical performance metrics

  • Conduct regular and one-off analysis of business to inform decisions 

  • Implement new functionality and/or new systems to meet changing business needs 

  • Assist personnel with installation, configuration and ongoing functionality of systems

  • Support end users and come up with creative and effective solutions to technical issues

  • Collect user requirements and close “gaps” in existing system functionality

 

Competencies

  1. Communication Proficiency.

  2. Results Driven.

  3. Initiative.

  4. Customer/Client Focus.

  5. Technical Capacity.

  6. Problem Solving/Analysis.

  7. Organizational Skills.

  8. Teamwork Orientation.

  9. Business Acumen.

 

Required Education and Experience

  1. Bachelor’s Degree or Associate Degree. 

  2. At least 2 years experience with Salesforce administration

  3. Understanding of IT principles, and ability to communicate effectively to both internal and external users or partners of all levels

 

Required Skills and Proficiency :

  • Strong communication and interpersonal skills

  • Flexibility to meet continuously changing priorities and challenges

 

Ability to drive things to completion

  • Excel and Data Visualization Skills, preferred  

  • Salesforce Admin 101 & 201 Certifications, preferred

  • Experience implementing or maintaining Salesforce CPQ, preferred 

  • Knowledge of Apex development and deployment process, preferred

Compensation and Benefits:

Competitive salary; medical; dental, life, and disability insurance plans; three weeks paid vacation; 11 paid holidays, and an open, friendly working environment.

Skyword is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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