Skyword moves brands – and their content – forward. By embracing a sustainable, scalable approach to original storytelling, Skyword liberates brands from ineffective marketing practices and inspires them to create deeper connections with their customers. With a powerful combination of enterprise-class technology, authentic voices, and professional services, Skyword propels clients’ content marketing programs to new levels of excellence. Skyword is a privately held company headquartered in Boston, MA, with offices in Washington DC, and Pittsburgh, PA.
This position will be responsible for maintaining the salesforce and other business applications. Will require both technical level experience and ability to interface with all levels of users. This position will also require user support as needed.
Primary Duties and Responsibilities
Serve as primary system administrator for Skyword’s CRM (Salesforce) and other business impacting systems such as Mavenlink. Work with Business Operations Director and stakeholders to prioritize bugs, enhancements and builds within the system
Develop system reports and dashboards to track team's critical performance metrics
Conduct regular and one-off analysis of business to inform decisions
Implement new functionality and/or new systems to meet changing business needs
Assist personnel with installation, configuration and ongoing functionality of systems
Support end users and come up with creative and effective solutions to technical issues
Collect user requirements and close “gaps” in existing system functionality
Required Education and Experience
Bachelor’s Degree or Associate Degree.
At least 2 years experience with Salesforce administration
Understanding of IT principles, and ability to communicate effectively to both internal and external users or partners of all levels
Required Skills and Proficiency :
Strong communication and interpersonal skills
Flexibility to meet continuously changing priorities and challenges
Ability to drive things to completion
Excel and Data Visualization Skills, preferred
Salesforce Admin 101 & 201 Certifications, preferred
Experience implementing or maintaining Salesforce CPQ, preferred
Knowledge of Apex development and deployment process, preferred
Compensation and Benefits:
Competitive salary; medical; dental, life, and disability insurance plans; three weeks paid vacation; 11 paid holidays, and an open, friendly working environment.
Skyword is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.