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Renewal Account Manager

About Skyword
Founded in 2010, Skyword empowers today’s top brands to create unique content experiences that deliver customer value and drive business success. With its SaaS+ model, Skyword offers: a SaaS-based enterprise-level content marketing platform, industry-leading services, and a global community of storytellers. Today’s leading brands have created and published more than one million original stories as articles, videos, images, infographics, podcasts, and animations on Skyword360. These stories have earned Skyword customers more than two billion visits organically, and Skyword has paid its freelance creatives more than $30 million on behalf of its customers. Skyword is a privately held company headquartered in Boston, MA. The company’s technology center is located in Pittsburgh, PA. Current investors include Rho Acceleration, Cox Media Group, Allen & Company, Progress Ventures, and American Public Media Group.The Professional Services Manager will work with their Associate Director to manage the content strategy and day-to-day execution for several client programs. 

Skyword is looking for an experienced and dedicated sales account manager to join our team. This person will possess outstanding sales experience, customer service capabilities and a passion for providing technology and innovative business solutions. We value executives who are fanatical about client retention and who actively prospect into existing accounts seeking opportunities to suggest tailored business solutions. Dedication to retaining and growing Skyword’s client base while simultaneously providing solutions that drive deep business value for our clients is a must.

This role is located in downtown Boston, hiring preference will be given to candidates in that market. Relocation assistance is not available for this role. 

Responsibilities:

  • Renew and expand existing client contracts
  • Develop trusted advisor relationships with key stakeholders and executive sponsors within current and new divisions of existing accounts
  • Build awareness of Skyword’s perspectives and business solutions throughout client organizations
  • Expand Skyword’s footprint within our existing client accounts by analyzing their needs and developing innovative solutions
  • Develop leads and opportunities and owning the entire sales cycle
  • Create Proposals, Playbooks, Order Forms, and other sales materials to support territory growth
  • Maintain appropriate communication and collaboration with Skyword sales and services team members to facilitate outstanding client service
  • Update Salesforce with detailed activities and next steps to provide full visibility into accounts, opportunities and forecasts.

Key Qualifications:

  • 7+ years of relevant work experience as a Key Account Executive or Senior Sales Account Executive
  • Demonstrable track record of meeting or exceeding revenue targets in complex sales environments
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
  • Proven ability to present and explain the technical elements of products or services
  • Proven ability to retain and grow multiple accounts, while maintaining sharp attention to detail
  • Knowledge of current marketing trends, technologies and best practices
  • A deep-seeded curiosity and openness to learning new things

Key Skills:

  • Ability to develop and pitch fresh and innovative ideas to clients while demonstrating how those ideas will drive business value
  • Proficiency in developing territory and account strategies, creating customer relationships, and accelerating the closure of enterprise agreements
  • Strategic thinker with excellent execution abilities
  • Strong interpersonal skills. Must be able to negotiate and problem-solve
  • Strong oral and written communication skills
  • Ability to work autonomously in a dynamic environment
  • Proficient in programs including Gmail, SFDC, PowerPoint, and Excel
  • Travel up to 50%

Compensation and Benefits

Competitive market-based salary. Medical, dental, life, progressive parental leave, and disability insurance plans; equity; 401(k) plans with employer matching contribution; three weeks paid vacation; 11 paid holidays; 10 sick days; 2 half day volunteer days; and an open, friendly work environment.

Skyword is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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