The Human Resources Specialist position will work closely with the VP, Human Resources Business Partner and the HR team to facilitate the activities necessary to meet the HR and company objectives. This newly created role will be a key member of the HR team and will interact with all levels of employees. This role is focused on serving internal customers to ensure a positive employee experience and will provide exposure and opportunity to all facets of HR. This is a fantastic career opportunity to join a growing content marketing technology company. Our culture is dynamic, informal and performance driven. Join our team and help us build a company and shape an industry!
Primary Duties and Responsibilities
The Human Resources Specialist is responsible for helping to ensure the smooth operation of the Skyword office on a daily basis. Provides administrative support to the HR team, administers the total rewards efforts, supports Skyword team member experience, and assists in all facilities matters as needed. This includes, but is not limited to:
Total Rewards and Team Member Experience
Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information
Ensure the accuracy of all HRIS/payroll system new hires, changes, and terminations
Assists with new-hire orientations
Performs quality checks of benefits-related data
Assists employees regarding benefits claim issues and plan changes.
Distributes all benefits enrollment materials and determines eligibility
Enrolls employees with carriers and process life status changes
Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries
Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA
Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities
Responds to 401(k) inquiries from managers and employees relating to enrollments, plan changes and contribution amounts. Manages the annual catch-up contribution enrollment
Manages the annual open enrollment process
Provides necessary reports for allocation/billing charges.
liaise with the broker, coordinate open enrollment, triage questions from employees, and ensure accurate billing
Performs compensation benchmarking to ensure positions are compensated accurately
Assist in salary and bonus review process, including educating managers on the process and aiding when needed
Administers employee awards and recognition programs
Ordering of office supplies
Manages catering requests
Liaison to building management
Manages mail and delivery distribution
Liaison to facilities vendors
Manages the Skyword office space on a day-to-day basis
Excellent verbal and written communication skills
Excellent interpersonal, negotiation, and conflict resolution skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to act with integrity, professionalism, and confidentiality
Proficient with Microsoft Office Suite, and Google Suite applications.
Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems
Education and Experience
Bachelors degree in Human Resources, Business Administration, or related field required
At least one year of human resources experience required
SHRM-CP a plus
The HR Specialist will work in Skyword’s Boston office during regular business hours. Work outside of normal business hours may be required from time to time.
Skyword moves brands – and their content – forward. By embracing a sustainable, scalable approach to original storytelling, Skyword liberates brands from ineffective marketing practices and inspires them to create deeper connections with their customers. With a powerful combination of enterprise-class technology, authentic voices, and professional services, Skyword propels clients’ content marketing programs to new levels of excellence. Skyword is a privately held company headquartered in Boston, MA, with offices in Washington DC, and Pittsburgh, PA.