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HR Manager

The HR Manager provides support to Skyword’s internal client teams in meeting their organizational objectives. This newly created role will be a key member of the HR team, report to the VP, Human Resources, and will interact with all levels of employees.  The HR Manager is responsible for various HR programs including, but not limited to: recruitment, employee relations, HR programs and HR consultations. This is a fantastic career opportunity to join a growing content marketing technology and services company. Our culture is dynamic, informal and performance driven.  Join our team and help us build a company and shape an industry!

Primary Duties and Responsibilities

     Recruitment (70%)

  • Manages the recruitment process for all Skyword office locations.
  • Partners with internal client teams to determine their recruitment needs.
  • Manages Skyword’s job description library.
  • Analyzes market data to make compensation recomendations.
  • Perform searches for qualified job candidates, using sources such as, but not limited to, Internet recruiting resources, media advertisements, job fairs, employee referrals, networking, etc.
  • Review job postings and applicant qualifications to match applicants with job requirements
  • Select or refer qualified job applicants to leaders, making hiring recommendations when appropriate
  • Develop or recommend recruiting strategies to meet current or anticipated staffing needs.  Advise management on organizing, preparing, and implementing recruiting or retention strategies
  • Screen and/or interview job applicants to obtain information on work history, training, education, or job skills.  Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, promotion opportunities, etc.
  • Hire employees, process hiring-related paperwork, and conduct new employee orientations

     Employee Relations (10%)

  • Interpret, explain, and administer HR policies, procedures, laws, standards, and regulations, providing appropriate advice, guidance, and recommendations to leaders and employees to maintain a productive work environment
  • Address employee relations issues, such as work complaints or other employee concerns.
  • Collaborate with senior HR staff on major employee relations issues, such as, but not limited to, harassment or other alleged illegal activity
  • Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, as well as other relevant federal, state, and local laws.  Monitor updates for changes that impact HR
  • Maintain thorough knowledge of all leave of absence benefits to effectively serve as a liaison between employees, and leaders

     HR Programs (10%)

  • Provide management with information or training related to recruiting, leaves of absence, or other HR-related topics
  • Draft policies, forms, and procedures for review by senior HR staff.  Educate and deliver training to employees and leaders in interpretation, application, and changes with same
  • Administer company training events through Learning Management System to ensure regulatory and attendance requirements are met
  • Assist in coordinating, scheduling and conducting company training
  • Analyze employment- and/or HR-related data and prepare required reports
  • Perform additional assignments per supervisor's direction  

     HR Consultations (10%)

  • Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Provides HR policy guidance and interpretation.
  • Provides guidance and input on business unit restructures, workforce planning and succession planning.


  • Bachelor's degree in Human Resources, Business or related field preferred
  • Advanced degree in Human Resources, Business or related field preferred
  • Three to five years of related experience preferred
  • SHRM Certified Professional (SHRM-CP) certification preferred
  • Proficient with computer software (Microsoft Office Suite), and computer hardware (Mac)
  • High level of interpersonal skills to handle sensitive and confidential situations and documentation
  • Ability to operate most standard office equipment
  • Demonstrated effective communication skills, including oral, written, and comprehension/listening, interpersonal skills, and the ability to present effectively to small and large groups and facilitate discussion
  • Demonstrated orientation to detail and customer service
  • Ability to collaborate, influence and command the respect and confidence of stakeholders and have the capacity to deal with a wide range of employees, relationships, and situations
  • Strong organizational skills; evidence of self-motivation; demonstrated ability to plan, schedule and work both independently and in teams within a service-oriented team
  • Demonstrated success managing multiple and competing priorities while successfully balancing the need for quality with meeting deadlines
  • Thorough working knowledge of federal, state and local employment laws and regulations, including, but not limited to, unemployment, FMLA, FLSA, ADA, EEO/AA, HIPAA, etc
  • Principles and procedures for personnel recruitment, selection, training, leaves of absence, and employee relations
  • Demonstrated ability to learn, follow, and interpret company policies and procedures
  • Demonstrated sound judgment and critical thinking skills
  • Demonstrated ability to distinguish confidential and/or personal information and prevent unauthorized disclosures.

Tools Used

  • ADP Workforce Now
  • Cornerstone OnDemand
  • Jazz
  • LinkedIn Recruter
  • MS Office Suite (Word, PowerPoint, Excel)
  • Google Tools (Email, Doc, Sheets, Drive)
  • Atlassian Tools (JIRA, HipChat, Yammer, Confluence)

Working Conditions

  • The HR Manager will work in Skyword’s Boston office during regular business hours.
  • Limited travel to Skyword’s Pittsburgh office required as needed.


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