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Technical Writer

Skyword is seeking an experienced Technical Writer to join our Technology team in our Pittsburgh, PA office. Our ideal candidate is a highly skilled technical writer with an Agile background and a successful track record of documenting multi-user web sites. The person in this position will create documentation of the product, maintain our user help and context-sensitive help, and create and edit interface text.

By joining Skyword, you will have the opportunity to be an integral part of a fast growing organization with significant opportunity for advancement.

Responsibilities:

  • Create release notes and product documentation
  • Manage a knowledge base and develop new content for each sprint
  • Work with the Development team to document all new technical specifications and integration guides
  • Assist the Product and Development teams by reviewing and editing all text in our web interfaces
  • Manage the translation process for all text in the interface and supporting documentation
  • Participate on our Go to Market team to ensure smooth product releases
  • Work with the training team to create written and video guides

Required Skills:

  • Exceptional writing and editing skills appropriate for technical and non-technical end users
  • Outstanding oral communication skills
  • Problem solving skills and an eye for detail
  • Ability to excel in a team-oriented environment
  • Ability to create and follow documentation guidelines and standards
  • Ability to quickly become a subject matter expert for our interface and systems
  • Ability to handle complex initiatives with limited supervision
  • Knowledge of web standards and best practices
  • Strong knowledge of HTML, CSS, and XML
  • Knowledge of user experience design or interaction design preferred

Required Experience:

  • A Bachelor degree in English, Technical Writing, Computer Science, or Instructional Design
  • At least two years experience writing web documentation or user help
  • Experience researching and gathering product information from subject matter experts and converting it into useful documentation
  • Knowledge of Agile Scrum methodologies
  • Experience in WordPress, Drupal, and any other web-based content management platform preferred
  • Demonstrated ability to learn, use, and effectively explain a software system
  • Experience with localization (language translation) preferred

Compensation and Benefits:

Competitive salary; medical, dental, life, and disability insurance plans, three weeks paid vacation; 11 paid holidays and an open, friendly work environment

About Skyword:

Skyword moves brands – and their content – forward. By embracing a sustainable, scalable approach to original storytelling, Skyword liberates brands from ineffective marketing practices and inspires them to create deeper connections with their customers. With a powerful combination of enterprise-class technology, authentic voices, and professional services, Skyword propels clients’ content marketing programs to new levels of excellence. Skyword is a privately held company headquartered in Boston, MA, with offices in Palo Alto, CA, Pittsburgh, PA, and New York City.

Skyword is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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