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Content Services Team Lead

Skyword is seeking an energetic, experienced self-starter with global experience to support many of our clients’ content marketing programs. The Team Lead on the Content Services team is responsible for the delivery of all client deliverables across their portfolio, maintaining high-level relationships with Skyword clients, ensuring results driven strategies are created and executed against as well as fostering the professional growth of junior talent.

Primary Duties and Responsibilities

Strategy

  • Work with Content Services team members to help clients formulate their content strategy
  • Ensure delivery of monthly program goals and KPIs. Guide the analysis of goals and KPIs across accounts
  • Lead client teams through collaborative workshops and strategy sessions
  • Uphold platform, service, and process quality standards to ensure output exceeds client expectations
  • Oversee the coordination and integration of a diverse set of creative resources as part of client strategies
  • Identify opportunities to expand the relationship with clients and drive contract renewals
  • Be a creative storytelling mentor for clients and the Skyword Content Services team
  • Provide regular updates on client work during director meetings
  • Ensure client health documents are up-to-date with latest account status
  • Escalate client concerns to senior team members
  • Partner with sales as needed and provide occasional field support on new business needs

Operations and Talent Staffing

  • Build and manage a team of Content Specialists, Strategists and Coordinators responsible for the management and delivery of content marketing programs for Skyword’s clients
  • Coach team and provide regular performance evaluations to all direct reports
  • Identify employee growth areas and work with L&D to recommend appropriate training opportunities and ensure completion
  • Support Human Resources in the hiring process through candidate identification and interviewing
  • Contribute during bi-weekly management roundtable discussions

Leadership

  • Build relationships with manager and director-level client stakeholders
  • Resolve issues and develop relevant and actionable plans, programs and recommendations
  • Work with team members to identify and present opportunities for platform enhancements that benefit customer experiences

Requirements

  • Bachelors degree or equivalent
  • 3-6 years of digital marketing
  • 3-5 years of client management
  • 3-5 years of search, social and content marketing
  • 1-2 years of personnel management required
  • Experience with online content and SEO
  • Experience working with digital advertising agencies or consultancies
  • Experience with B2B tech clients preferred
  • Solid references

Compensation and Benefits

Competitive salary; medical, dental, life, and disability insurance plans, three weeks paid vacation; 11 paid holidays and an open, friendly work environment

About Skyword:

Skyword moves brands – and their content – forward. By embracing a sustainable, scalable approach to original storytelling, Skyword liberates brands from ineffective marketing practices and inspires them to create deeper connections with their customers. With a powerful combination of enterprise-class technology, authentic voices, and professional services, Skyword propels clients’ content marketing programs to new levels of excellence. Skyword is a privately held company headquartered in Boston, MA, with offices in Palo Alto, CA, Pittsburgh, PA, and New York City.

Skyword is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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